We may offer an AI-powered assistant to help answer questions about our products, services, website, policies, and customer support. When you interact with the AI assistant, we may collect and process the information you choose to provide, including your questions, messages, and other content submitted through the chat.

We use this information to provide responses, improve the quality, accuracy, safety, and performance of the AI assistant, enhance our products and services, troubleshoot technical issues, protect against fraud or misuse, provide customer support, and comply with applicable legal obligations.

The AI assistant may be provided or supported by trusted third-party service providers that process information on our behalf. These providers may process chat interactions solely to provide, maintain, secure, and improve the services they perform for us, subject to applicable contractual and legal obligations.

Please do not submit sensitive personal information through the AI assistant, including medical information, financial account information, government-issued identification numbers, passwords, Social Security numbers, payment card information, or any other confidential or sensitive information. If you need assistance involving sensitive information or your account, please contact our customer support team directly.

AI-generated responses are provided for general informational purposes only and may not always be accurate, complete, or up to date. The AI assistant does not provide medical, legal, financial, or other professional advice and should not be relied upon as a substitute for professional judgment or official guidance.

Information provided by the AI assistant is intended to supplement—not replace—our official product manuals, safety instructions, warranty documentation, policies, and communications from Orbit Baby customer support. In the event of any conflict between an AI-generated response and our official documentation or instructions, our official documentation and customer support guidance will control.

We may retain chat interactions for as long as reasonably necessary to operate and improve the AI assistant, provide customer support, protect the security and integrity of our website and services, resolve disputes, enforce our agreements, comply with legal obligations, and for other purposes described in this Privacy Policy.

By using the AI assistant, you acknowledge that your interactions will be processed in accordance with this Privacy Policy.

For our full privacy policy please see here.