Returns & Exchanges Made Easy

We know you will love it, but if you aren't 100% satisfied, return it within 60 days of purchase for a full refund!


All returned items must be in like-new condition, unscratched, without wheel tread scuff marks, and with original packaging.

We Make It Easy

What Is Your Return Policy?


Don’t Just Take Our Word For It

The returns process was crazy easy, and Niki in customer service is amazing!

Tara S.

I bought the wrong frame color, returning it and getting a new one was so fast.

Mike K.


Frequently Asked Questions

We recommend test-driving your products indoors, and doing so with the utmost of care. All returned items must be in like-new condition, unscratched, without wheel tread scuff marks, and with original packaging.

We get it, buying a car seat and stroller without the chance to see it in person is a big ask.

To take the pressure off, we make it really easy with free shipping and free 60-day returns, but if you want to get up close and personal, you can find Orbit Baby at select Nordstrom locations. Checkout our store list HERE.

Cant make it to a store? We have the next best thing, 1-on-1 personal video demos! See what it's all about HERE.

We're dedicated to processing your requests as quickly as possible. Once a refund is issued, it can take 2-3 business days to show on your bank account.

You may exchange an Orbit Baby product in the new, unused condition, in its original packaging by simply initiating a return. Once your return order has been received to Orbit Baby, you will receive your refund via the original form of payment. From there, you can place a new order for the Orbit Baby product you would like to receive instead. .

If you believe the product is defective, please contact Orbit Baby at with your serial number (if applicable) and original proof of purchase to initiate review within the limited warranty period. If Orbit Baby determines a defect is covered by this limited warranty, Orbit Baby will, at its option, repair or replace the product or components of the product. This limited warranty extends to repair and replacement products and components only through the end of the original limited warranty period.

A return request can be submitted here. Please have your order # and email handy.

We Stand Behind Our Product

2 Year Limited Warranty

Orbit Baby offers all customers a 2 Year Limited Warranty. We take pride in our craftsmanship and providing the very best product and service to our customers.


Have a question?

We can help! We go above and beyond to help with questions and advice so you can choose the right products and learn to use them safely.