60 Day At-Home Trial

Orbit 60-Day Home Trial

Available on all Strollers & Travel Systems

Bring it home and try it out. You have 60 days to see if you love it, or return it for free. To ensure a smooth experience, please review the information below, as return eligibility and requirements vary by product category.

Orbit 60-Day Home Trial

(Strollers and Travel Systems)

We encourage you to experience Orbit Baby in your own home and neighborhood.

Details, Eligibility, & Requirements

Eligible Products: Strollers and Travel System Bundles.
The Window: Return requests must be initiated within 60 days of the ship date.
Trial Limit: The 60-Day Trial is limited to one return per household. Subsequent purchases of the same product category are not eligible for return under the trial policy.
Condition: Items may show signs of “Gentle Trial Use" (e.g. normal tire wear). However, items showing excessive signs of wear, including but not limited to deep scratches, torn fabric, stains, mud, or rust, will not be accepted for a full refund.
Return Shipping: We provide a free pre-paid return label. Original packaging is mandatory.

Standard Return Policy

For all other items, we offer a standard return window.

Details, Eligibility, & Requirements

Eligible Products: Standalone Car Seats, Bassinets, Helix+, Accessories, and Spare Parts.
The Window: Return requests must be initiated within 60 days of the initial order’s ship date.
Condition: Items must be unused, unwashed, and in their original packaging.

Initiating & Shipping Your Return

To initiate a return, please visit www.orbitbaby.com/pages/returns.

Pre-Paid Label: Once your request is approved, we will email you a Pre-Paid Return Shipping Label.
7-Day Shipping Deadline: You must drop off the package at the designated carrier within 7 days of receiving the label.
Label Expiration: Return labels automatically expire and void after 7 days. If the item is not scanned by the carrier within this timeframe, the return request will be cancelled, and the item will no longer be eligible for return.
Carrier Delays: Orbit Baby is not responsible for failures or delays in delivery or pick-up due to weather, carrier volume, or circumstances outside our control.

Packaging, Condition & Fees

You must retain all original packaging. All returns must be packed inside their original Orbit Baby boxes with the original protective inserts.

Orbit Baby reserves the right to evaluate the physical condition of all returned merchandise before issuing a refund.

Misrepresentation: If the item's physical condition differs significantly from your questionnaire responses (e.g., a "Like New" item arrives damaged, dirty, or missing parts), we reserve the right to deduct a restocking fee from the refund amount or deny the refund entirely.
Excessive Wear / Improper Packaging: Trial items showing damage beyond "gentle trial use," or items damaged during return transit due to improper customer packaging (i.e., not using original inserts), will be subject to restocking fees or refusal. Refused items may be shipped back to the customer at the customer’s expense.

How Refunds Are Processed

Once your return is received and inspected at our facility (typically within 3-5 business days of receipt):

Refund Amount: We will issue a refund to your original form of payment. This refund will include any applicable sales tax paid on the item.
Original Shipping Costs: Original outbound shipping charges (if applicable) are non-refundable.
Restocking Fees: If applicable based on the condition assessment in Section 4, restocking fees will be deducted from the final refund total.